FAQ

Last updated: September 14, 2026

Use this page as the practical guide for orders placed with this store.

What are the shipping estimates?

Preparation generally takes 1–2 business days, and delivery after dispatch is usually estimated at 4–6 business days.

Which return reasons are accepted?

We accept defective and non-defective returns and accept exchanges for new products. Submit the request within 30 calendar days after delivery; a non-defective product must remain new, unused, and in original condition.

Is there a return charge?

There is no restocking fee. Once approved, the postal return uses the free prepaid label included in the package.

How soon is a refund initiated?

Within 10 days after approval, we process and initiate the refund to the original payment method. Bank posting time may be additional.

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